Q. What will happen if I call the food bank?
A. One of our friendly managers will have a conversation with you and discuss with you the best way forward. This may include advice on other support available to you. We will take your name, address and other details so that we can deliver your food.
Q. What other ways can I contact the food bank?
A. You can message us via our Facebook page, text or by email. If you send us your phone number we will call you.
Q. Who is eligible for support?
A. The short answer is anyone who is struggling. You do not have to be on benefits. If you live in the West Craven area give us a call.
Q. What is a referral?
A. Any local supporting agency (such as Citizens Advice, housing agencies, Children’s centres, GP, local schools) can refer you to us. With your consent, they will pass on your details to us and we will phone you to make arrangements for a food delivery.
Q. Where can I get a referral?
A. You can go to your GP, local school, church, Citizens Advice Bureau, Children and Family Wellbeing, Home-Start and School Prescribing Team etc to be referred to us.
Q. What is in a food parcel?
A. Tins and packets to provide a range of meals: breakfast cereal, tea/coffee, juice, milk, soup, baked beans, pasta, tinned meat, fish and vegetables, tinned puddings and fruit. Fresh bread and buttery spread are also included. We also provide basic toiletries and cleaning products. Baby food, nappies, feminine hygiene products and pet food are available if appropriate.
Q. Who will know that I’m getting a delivery of food?
A. Confidentiality is very important to us. Your details are stored securely and only those necessary are given to the volunteers delivering your food. You can view our Privacy Notice HERE.
Q. How many deliveries can I get?
A. Every household situation is considered on a case-by-case basis. Sometimes a one-off delivery is all that is required to help someone get back on their feet. However, often clients need a longer period of support and so their situation is reviewed in weekly conversations with us, for example when a client is waiting for Universal Credit to be paid.
Q. When is the food delivered?
A. Deliveries are usually on a Thursday.
Q. How many deliveries are made each week?
A. This varies from week to week but is usually around 8 to 12.
Q. Can you help with shopping or picking up prescriptions?
A. No, please contact the Community Support Hub (01282 661743) for help with this.
Q. Do you have a complaints policy?
A. Yes you can read it here.
Q. Do you have a privacy policy?
A. Yes you can read it here.